Frequently Asked Questions

1. General Information

Q. What is Mayfair Café & Suites?

Mayfair Café & Suites is a premium boutique stay and multi-cuisine cafe in Dalhousie offering beautiful aesthetic suites and an elegant cafe known for its gourmet food, speciality coffee, and serene ambience.

Q. Where is Mayfair Café & Suites located?

We are conveniently located just 100 metres from Gandhi Chowk / The Mall Road, making it easy for guests to explore Dalhousie’s main attractions on foot.

Q. What makes Mayfair Café special?

Mayfair Café is known for its aesthetic interiors, gourmet coffee, vegan coffee options, fresh bakery, and a multi-cuisine menu featuring Indian, Oriental, Italian, Continental, and authentic Himachali dishes.

2. Accommodation & Suites

Q. What type of rooms do you offer?

We offer boutique-style luxury rooms and suites, each designed with premium furnishings, beautiful décor, and modern comforts. Every suite is curated to offer a warm, aesthetic, and memorable stay.

Q. Do the rooms and suites come with modern amenities?

Yes, all our rooms and suites include:

• High-speed Wi-Fi
• Smart TV
• Premium bedding
• Heating
• Modern bathrooms with hot water
• Tea / coffee facilities
• In-room dining (limited hours)

Q. Is the property pet-friendly?

No, Mayfair Café & Suites is not pet-friendly.

Q. Is parking available?

Yes, on-site parking is available for guests.

3. Cafe & Dining Experience

Q. What cuisines do you serve?

The cafe serves a thoughtfully curated multi-cuisine menu including:

• Indian
• Oriental
• Italian
• Continental
• Himachali cuisine

Q. Do you serve coffee and beverages?

Yes! We are known for our gourmet coffee, vegan coffee options, hot chocolate, herbal teas, smoothies, and a seasonal beverage menu.

Q. Do you offer vegan or gluten-free options?

Yes, Mayfair Café offers vegan coffee, vegan milk options, and selectively available gluten-free dishes.

Q. Can non-resident guests visit the cafe?

Absolutely—our cafe is open for walk-in guests as well as in-house guests.

4. Booking & Check-in

Q. How can I make a reservation?

Reservations can be made through:

• Our official website
• Direct phone / WhatsApp booking
• Reputed online travel platforms

Q. What are the check-in and check-out timings?

• Check-in: 2:00 PM
• Check-out: 11:00 AM
  (Early check-in/late check-out, subject to availability)

Q. What is the cancellation policy?

Cancellation policies may vary based on the booking platform and season. Please refer to your booking confirmation or contact us directly for details.

5. Location & Accessibility

Q. How far is Mayfair Café & Suites from Dalhousie’s main market?

We are located just 100 metres from Gandhi Chowk, the most central and popular area of Dalhousie.

Q. Are local attractions nearby?

Yes, some major attractions close to us include:

• Gandhi Chowk - 1 minute walk
• St. John’s Church - 5 minutes
• Subhash Chowk - 10 minutes
• Panchpula - 3.5 km
• Khajjiar - approx. 22 km

6. Services & Facilities

Q. Do you offer room service?

Yes, room service is available during cafe operating hours.

Q. Is Wi-Fi available?

Yes, we offer complimentary high-speed Wi-Fi throughout the property.

Q. Do you have heating systems?

Yes, all rooms are equipped with reliable heating systems suitable for Dalhousie’s climate.

Q. Do you host events or private dinners?

Yes, small gatherings, celebrations, and private dining experiences can be arranged with prior notice.

7. Policies & Guidelines

Q. Is smoking allowed?

Smoking is not permitted inside rooms. A designated smoking area is available.

Q. Are pets allowed?

No, the property does not allow pets.

Q. Are outside food or beverages allowed?

Outside food is generally discouraged to preserve hygiene and service standards.

8. Safety & Hygiene

Q. What safety measures are followed at Mayfair?

• Daily sanitisation of rooms and common areas
• Hygienic food handling practices
• Staff trained in cleanliness and guest safety
• Contactless check-in (on request)

9. Payments & Billing

Q. What payment methods do you accept?

We accept:

• Credit/debit cards
• UPI
• Bank transfers
• Cash

Q. Do you require an advance payment?

Yes, a partial advance may be required to confirm reservations during peak seasons.

10. Cafe Timings

Q. What are the cafe's operational hours?

Typical cafe hours: 10:00 AM - 10:30 PM (Timings may vary slightly seasonally.)